Privacy Policy

 

At Grace and James we are committed to ensuring the privacy of our customers. Our website activities operate in strict accordance with the Privacy Act 1988. We have set out detailed information about how we collect and store our user’s personal information below.

THE PERSONAL INFORMATION WE WILL COLLECT FROM YOU:

When purchasing one of our amazing candles, we want to ensure that we only collect information from you that we need to carry out your order. This will include identifiable details such as your name, address, email address, contact phone number and any relevant payment details required to fulfill your order.

We will only ask you to supply us with any of the above information at the time it is actually required to help us carry out our service to you.

We will never request or deal with any sensitive information.

WHAT WE WILL DO WITH YOUR INFORMATION:

We will use the information provided by you in order to fulfill your Grace and James order.  We know you want to receive your Grace and James candle as quickly as possible, so we will use your payment information to deduct the payment owed at the time you place your order. We will also use your email address to keep you updated as to the status of your order.

We would love to add your email to our newsletter list, but we will only do so with your permission.  

We may also use your information for any of the purposes outlined in our Terms and Conditions.

WHAT WE WILL DO WITH THE INFORMATION COLLECTED FROM SOCIAL MEDIA:

We love staying in touch with you and keeping you updated on Grace and James developments via Facebook, Instagram, Twitter and Pinterest. Any information provided by you through comments/messages through social media, will be handled in the same way as information provided through our website.

Any photographs posted through Instagram or any other social media, which include or tag Grace and James or any of our products, may be subject to being re-posted by us on our Grace and James Instagram. The original author will always be credited. More information on this is set out in our Terms and Conditions.

HOW WE WILL STORE YOUR INFORMATION:

Any information given to us during the checkout process will be stored on our online store platform until we have completed your transaction and posted your candle out to you. We do not hold onto any of your details after this time unless you give us permission to store your email address for our newsletter list.  In this instance it will be stored securely and confidentially in our private Grace and James database.

WHEN WE WILL SHARE YOUR INFORMATION:

The team at Grace and James will never share your personal or identifiable information with any third party for any reason.

WHEN YOU CAN ACCESS YOUR INFORMATION:

Users can request to access or change their information by contacting Grace and James directly.

YOUR FEEDBACK:

We love receiving your feedback on our products and service. We want to be as open as possible with other customers, so when you provide us with feedback you agree to allow us to share it in our feedback section on our website. For more information on this please visit our Terms and Conditions.

WHEN WE WILL COLLECT NON- PERSONAL INFORMATION:

As a by-product of visiting Grace and James, some extra non-personal or identifiable information may be collected from you. This could include information about your browser type, access time and location or referring address. This information is strictly for our use in gauging website traffic.

CHANGES TO OUR PRIVACY POLICY:

Grace and James reserves the right to change this Privacy Policy at any time and without notice or consequence. This Privacy Policy is current as of September 2014.

We are committed to managing your information as safely as we can. We are also committed to being transparent with the way in which we handle this information. If you require any further information or have any questions about the collation or storage of your details, you can contact us by email at:

info@graceandjames.com.au